Supporting our Owners

Email the following documentation as PDF copies to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

• Marriage license, divorce decree, or other court order confirming the name change
• Scanned PDF copy of your current driver's license or social security card showing the name change
• A completed IRS Form W-9

IRS Form W-9 .pdf

How do I update my Tax ID?

Complete a W-9 form, sign and date it, and email a PDF copy with your desired SSN/TIN to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

This information is required under IRS regulations. Failing to provide it will result in a 24% backup withholding tax and a $50.00 penalty. An SSN/TIN is considered incorrect if the name or number on your account does not match the records of the Social Security Administration or IRS.

Specific instructions are included on page 3 of the W-9 form. Please complete all highlighted sections on the sample W-9 form. You may also visit irs.gov for more information.

IRS Form W-9 (Rev. March 2024) .pdf

Email PDF copies of agency documents that prove the agent's legal authority to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

Owner IDs are six digits long and can be found on your Eiger Operating statements:

Revenue Owner IDs are listed as the "Owner No." on your physical check copy, or as the "Owner" number on your EnergyLink revenue statement.

If you need additional help, use the Contact Form Below.

If you have not received your royalty payment or believe your royalty check has been lost, please contact Eiger Operating by submitting an Owner Inquiry Form located at the bottom of this page or by leaving a voicemail with Owner Relations at (512) 879-9640.

To request a reissue of a lost check, please complete a Declaration of Loss form and submit a PDF copy by email to eiger@ownerrelationssupport.com or mail the completed form via Certified Mail to:

Declaration of Loss Form .pdf

You have 120 days from the issue date to deposit your check. Checks not deposited within 120 days are automatically voided and the funds reissued on a future check.

For additional help, submit an inquiry using the Contact form below, or mail to:

Declaration of Loss Form .pdf

Revenue statements are available online through EnergyLink. Create an account at energylink.com using information from a recent check from Eiger Operating. For account assistance, contact EnergyLink at help@energylink.com. https://app.energylink.com/

To access your revenue statements and payment history:

• Go to energylink.com and select Operated Sender - Operated Invoice/Check Search
• Select "Revenue" or "JIB" under Document Type
• Enter your six-digit owner number in the "My BA" field
• Select Search to see results

You likely received a convenience netting (CNET) check. CNET checks are tied to your JIB account and are generated when your JIB account has an overall credit from netting. The check amount is the difference between revenues and JIB expenses on your account.

For more information, contact us:

• Use the Contact form below
• Call (512) 879-9640 and select the Joint Interest Billing option when prompted

Please include your name, owner number, best contact information, and a detailed description of your inquiry.

Please review the applicable transfer instructions below, then email PDF copies of the required documents to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

Transfer into a Trust .pdf Transfer into an Estate .pdf Transfer out of a Trust .pdf

General Transfer Instructions - Conveyance of Oil and Gas Interests .pdf

Note: Eiger Operating, except in rare scenarios approved by the land and legal department, is unable to purchase the interests associated with your account, and cannot provide legal advice regarding ownership transfers. If you need help preparing conveyance documents, consult an attorney.

Please review the General Transfer Instructions - Conveyance of Oil and Gas Interests instructions. Then email PDF copies of the required documentation (recorded conveyance documents such as deed or assignment, and a completed W-9 if you do not already have an owner account with Eiger Operating) to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

Email PDF copies of these documents to eiger@ownerrelationssupport.com, or mail via Certified Mail to:

• A copy of the Trust Agreement/Memorandum
• Supporting documentation evidencing the change of trustee (death certificate, resignation, amendment, etc.)

You can obtain your 1099 in any of the following ways:

• It will be mailed to you by January 31st
• Download it from energylink.com
• Submit a request using the Contact form below

Submit your question using the Contact form below and an Eiger Operating representative will respond.

JIB invoices are available online through EnergyLink.

1. Step 1: Create an account at energylink.com using information from a recent JIB invoice.
2. Step 2: Once set up, you will have access to prior invoices and will receive an email when a new invoice is ready each month.
3. Step 3: To go paperless, call (512) 879-9640 and leave a voicemail stating you no longer wish to receive paper copies of JIB invoices. Or use the Contact form below and include your name, owner number, and contact information.

For questions about your outstanding balance, contact us and include your name, owner number, best contact information, and a detailed description:

• Use the Contact form below
• Call (512) 879-9640 and leave a voicemail with your name, owner number, and a brief description of your question.

A negative balance typically means your account has been placed in netting due to an overdue balance or non-payment on your working interest(s). If your JIB invoice is negative, revenue netting exceeded your JIB charges for that month. You may still owe Eiger Operating if you have prior month outstanding invoices.

For more detail:

• Use the Contact form below
• Call (512) 879-9640 and leave a voicemail with your name, owner number, and a brief description of your question.

Revenue netting statements are available online through EnergyLink. These statement details are associated with your owner account number.

JIB invoices are available online at energylink.com. If you cannot access EnergyLink, submit a request for paper copies using the Contact Form below , or call (512) 879-9640, select the Joint Interest Billing option, and leave a message requesting paper copies.

You likely received a convenience netting (CNET) check. These are tied to your JIB account number and generated when your JIB account has an overall credit from netting. The amount is the difference between revenues and JIB expenses on your account.

For more detail:

• Use the Contact Form below
• Call (512) 879-9640 and leave a voicemail with your name, owner number, and a brief description of your question.

Common types include funds owed to royalty and landowners, as well as uncashed check payments to vendors.

Each state has unclaimed property laws requiring the reporting of funds held for its residents. Once unclaimed property reaches the state's required dormancy period, funds are forwarded to the state of the owner's last known address to be held until claimed.

Contact the state(s) in which you now reside or have previously resided. For more information, visit the National Association of Unclaimed Property Administrators at unclaimed.org.

Reach out to the state where your property has been reported to claim your funds.

Owner inquiries are responded to in the order they are received. Eiger Operating aims to respond within 15 business days, though response times may vary depending on inquiry volume.